FAQ's & Shipping

How long does it take to process my order? (Handling time)
Credit card authorization and packaging typically take 3-5 business days. This is "in addition" to the actual delivery times outlined below.

 

How long will it take to ship my items? (Delivery time) 
U.S. Domestic Standard: 5-7 business days 
Canada Standard: 5-10 business days
International First Class: 5-20 business days

 

How can I track my package?
Tracking information will be emailed to you once your order has been processed and sent out for delivery.

 

I want to know more about sizing, can you help?
Check out our Size Guide for information on the fit and sizing of our products.

 

What is your policy on returns and exchanges?
We will only replace an item if it is defective or damaged. Items may be returned no later than 15 days from the date of purchase. To be eligible for a return, you must first request a return authorization number via email. Your item must be unused and in the same condition that you received it in. It must also be in its original packaging.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you. If approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 5-7 business days.

 

How secure is your website and is my information safe?
Our site has earned the McAfee SECURE certification so you can be confident your information is safe. Valid SSL Certificate has been certified, so any data you send to this site is encrypted by industry-standard security protocols.

 

What if I have additional questions?
If you have any questions, comments, or suggestions please send us an email to: info@hoopnation.com

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